Another example where narrative strategy — explicitly understanding the different ways people interpret events, including the idea of “consensus” among people with different frames of reference — can be invaluable. Consensus isn’t a goal, but a process that signals the resilience of an organization as more people embrace the shared mission.
“Paradoxically, engaging more people requires more from managers than the current management paradigm. When the circle of involvement is larger many changes occur. When people see where they fit in the bigger picture they are able to see the interdependencies and are able to respond much, much faster to changing conditions. Our research shows that transparent processes are more than four times faster than corresponding processes where people just see their own part.”