Not Just Data — Doc Searls

For many years, Doc Searls and a group of technologists have worked to develop Vendor Relationship Management tools that put customers in control of their data. They came up a new name, CustomerTech. The idea is a big, important one with applications across all aspects of daily life. It recognizes that the ubiquity of communications must be accompanied by new controls over personal data. Like Hannah Arendt, who argued that the private is essential to public personas, CustomerTech acknowledges the control we have over own data is the key to how we share and collaborate publicly, whether as customers or citizens. Just a few of the things Doc calls out as opportunities, all of which are important to the storyteller:

“With customertech, we can—

Source: Not Just Data

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